Case and referral tracking for One Stop Centres serving women facing violence
TL;DR Casebridge is case-tracking software for India's One Stop Centres, the government centres that give women facing violence medical, legal, police and shelter help. It follows each referral until someone closes it and shows the state where cases stall. State women and child departments pay.
India now has 991 operational One Stop Centres, and they've assisted more than 15.20 lakh women since April 2015[1]. Each case moves between a caseworker, a counsellor, the police, a hospital and sometimes a shelter.
The records don't keep up. A 2026 study of centres in Kerala, Telangana and Andhra Pradesh found no robust system to track case progress and recommended one[2]. Reporting on centres in Mumbai and Delhi links poor record-keeping and heavy paperwork to survivors who slip through, and notes that centres can't use their own data to improve[3]. So when a referral to legal aid goes quiet, nobody gets alerted.
What it does, in regulatory terms: case records and referral tracking for a government service, handled under the DPDP Act 2023. It does not score, rank or predict risk for any individual.
A caseworker opens a case at intake and records the services needed. Each referral to police, a hospital, legal aid or a shelter gets an owner and a due date, and if the date passes then the centre administrator sees it. Survivors can choose a safe contact channel, or none at all. District and state officers see only counts - cases by stage, average days to each service and which referrals stall.
The seed wanted to predict social need to cut urban crime. Predictive policing has a poor record. Studies found it sent officers to poorer neighbourhoods more than the data justified, and Santa Cruz banned it in 2020[4]. We kept the goal of reaching people before harm repeats and pointed it at a service that already exists.
Survivors never pay. The centres are funded by the Centre under Mission Shakti and run by states[5], so the buyer is a state women and child development department, sometimes through the NGO that runs a centre. There's no public price for this software in India. My assumption is ₹40,000–80,000 per centre per year, or ₹20–40 lakh for a state of 40–50 centres.
The network has grown fast, with 7.12 lakh women assisted between 2023-24 and 2025-26 alone[1]. The January 2026 CPPR study explicitly called for a case-progress dashboard[2]. The DPDP Act and its rules now give clear, enforceable duties for sensitive records like these.
Nobody publishes a figure for case-management spending by One Stop Centres. Bottom-up, 991 operational centres[1] at the assumed ₹40,000–80,000 a year gives roughly ₹4–8 Cr a year if every state bought. That's a small market on its own. It's a niche that could grow into other women and child protection services.
One US vendor sells case management to US domestic violence services, with intake, safety planning and role-based access[6]. Other case-management tools serve similar buyers abroad. In India, I found no OSC-specific product, and centres mostly use registers, spreadsheets and whatever reporting format the state asks for. The gap is follow-through on referrals, not yet another reporting form.
| Difficulty | Moderate (41/100) |
| Starting capital | ₹35–70 L |
| Time to launch | 6–9 months |
Building it is simple. Selling to state departments is slow, and tenders favour large IT firms. The real work is training caseworkers who are short-staffed and paid late. Security has to be beyond reproach, because a leak could put a survivor in danger.
No licence is needed to build this, but survivor data makes the rules strict.
Building this outside India? The categories above usually have a local equivalent, so check with your own regulator.
Never let AI score, rank or predict risk for any person. Predictive tools have a poor record here, and every decision stays with the caseworker.
Want to work out the AI layer for Casebridge? Talk to Yash →
It's worth trying if you've worked in gender-based violence services or state social-sector IT, and you can live with slow, small contracts. If you want fast growth then avoid it. Prove first that caseworkers in five centres log every referral for 60 days without being chased.
My estimate is ₹35–70 L, mostly for building the software, state hosting and small pilots. The kit breaks it down.
No licence, but survivor records fall under the DPDP Act and many states have hosting rules. Fit the Mission Shakti reporting format too.
Yes, case-management tools already serve domestic violence services abroad. Check your local data protection rules first, because this data is as sensitive as it gets.
The free Casebridge validation kit has the line-by-line capital breakdown, the effort scoring, the data-protection checklist, a 14-day validation sprint with pass/fail targets, a 90-day launch plan, 10 interview questions for caseworkers and state officers, and 5 assumptions to test. Download the kit →
Thinking about building Casebridge or something close to it? The make-or-break work is getting a state department to pilot it while keeping survivor data safe, and I'm glad to think that through with you. If you need a hand, you know where to find me. Talk to Yash →
For illustration only. Names are fictional and ideas hypothetical; sourced facts are real but may be out of date. Nothing here is legal, financial or professional advice, and Yash Khatri is not personally liable for any use of it. Read the full disclaimer.